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FAQ's
KNOW BEFORE YOU GO
Where should I park?
We provide our own complimentary parking lot off of Wayne and Lawrence Street. Spots are limited and are on a first-come-first-serve basis. There are also many other parking opportunities throughout downtown Pontiac! Refer to our parking map HERE.
Are bags allowed?
Purses and small bags are permitted, but subject to search by theatre personnel. No backpacks allowed.
Do you offer coat check?
We do! Coat Check is now available in the lower level lobby for a small fee. Cash only.
Can I bring my own food and/or drinks to shows?
Outside food/drink are not permitted. The theatre will have popcorn, concessions, alcoholic, and non-alcoholic beverages available for purchase. There is also a public drinking fountain located on the lower level next to the ladies' restroom.
What should I know about the Bars?
1. All event bars are under new management, with VIP fast-lines for Members. (Become a Member HERE)
2. Main Floor ticketholders can preorder drinks by scanning the QR code at your seat and picking up in Charlene's.
3. All bars and concession stands are now cashless. (Cash and card will still be accepted at the box office for ticket purchases only.)
4. Starting 2 hours before Signature Series Shows, there will be a ticketholder cocktail hour at Charlene's Theatre Bar until theatre doors open for the show. A 2nd Cocktail Hour will occur after the show. During these 2 hours, Charlene's will offer an EXCLUSIVE menu of craft cocktails. This menu will not be available once theatre doors open, or during the show.
What kind of Concessions are offered?
In addition to popcorn, we now offer a variety of Michigan-made concession items, including gummy candy (sour & original), chocolate covered cherries, and nut mixes.
What if I want a full meal before the show?
There are several sit-down restaurants in the area! See a map HERE. We do recommend arriving well before theatre doors open to be sure to get a table!
GENERAL QUESTIONS
Can I buy tickets at the venue?
Yes! Find our regular Box Office hours HERE. Please reach out to us at (248) 309-6445 opt. 2 or at BoxOffice@flagstarstrand.com with any questions!
Do you have ADA accessible seating?
Yes, ADA compliant seats can be purchased online or through the Box Office in MNFL row N.
What is the best way to reach the theatre?
By phone at (248) 309-6445 is the quickest way to reach us. We are available Monday-Friday 9am-5pm. If email is your preferred method of communication, please reach out to us at info@flagstarstrand.com or submit a Contact Form HERE!
Are service animals allowed in the building?
We allow service animals, but not emotional support animals. For further questions, please contact us: info@flagstarstrand.com
STRAND ART GALLERY
What are the hours for the Strand Art Gallery?
The gallery is open to the public during regular Box Office hours or by appointment. To schedule a private tour, please reach out to us at (248) 309-6445.
How do I purchase artwork from the Gallery?
Each piece of artwork is displayed with a unique QR code to scan for purchase. Complete the electronic transaction through our secure site, then a theatre representative will reach out to coordinate art pickup at the end of the gallery exhibition. (If needed urgently, please email info@flagstarstrand.com)
How can I get my work displayed in the Gallery?
Please submit an application HERE.
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